Breaking Up Is Hard to Do Delivering bad news is a dreaded situation that is common in one’s…

Breaking Up Is Hard to Do

Delivering bad news is a dreaded situation
that is common in one’s personal and professional life. From ending
relationships to informing employees of major changes in their jobs, being the
bearer of bad news is painful and often bungled or avoided. Go to your
companion website at www.cengage.com/bcomm/lehman to review the advice Dana
Bristol-Smith, a communications expert, provides in the YouTube video and a
related article.

Required: In small groups, compare the
expert’s “quick band-aid removal” model to the guidelines presented in your
text. Discuss how this four-step model could be applied to deliver a bad-news
situation for a personal or professional situation that your group selects or
your instructor assigns. Role-play the resulting conversation in your small
groups and be prepared to present your exchange to the class.