Quality Improvement on Customers Needs Discussion


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Assignment #1: Consumer-driven healthcare plans

Many of the available consumer-driven healthcare plans (whether they are spending-account or tiered-model plans) are now categorized as high-deductible health plans. These plans are currently the fastest growing plan options on the market, growing over 25% in the past decade. Although they are low in cost, members’ willingness to access care in a high-deductible environment have brought about valid quality of care and access to care concerns.

What are the advantages and disadvantages of a high-deductible/consumer-driven health plan? How would you best explain these points to your employees if your organization were changing to this type of coverage? Explain these items in a 200-word peer-reviewed source supported analysis (vs. posting opinions). Remember to use in-text citations in your post.

Assignment #2: External and Internal customers

According to the U.S. Department of Health and Human Services (2011), “the leader’s role in promoting and developing quality improvement begins with creating and sustaining a personal and organizational focus on the needs of internal and external customers. Through actions, a leader demonstrates a clear commitment to the organizational mission, values, goals, and expectations that promote quality and performance excellence” (pg. 7).

For this discussion, identify external and internal customers and discuss why quality improvement should focus on customer needs.

links to read/videos;

Institute for Healthcare Improvement. (2018). Tools. Retrieved from http://www.ihi.org/resources/Pages/Tools/default.aspx

Tinker, A. (n.d.). The top 7 outcome measures and 3 measurement essentials. Health Catalyst. Retrieved from https://www.healthcatalyst.com/The-Top-7-Outcome-Measures-and-3-Measurement-Essentials

U.S. Department of Health and Human Services Health Resources and Services Administration. (2011). Quality improvement. Retrieved from https://www.hrsa.gov/sites/default/files/quality/toolbox/508pdfs/qualityimprovement.pdf


IHI: Institute for Healthcare Improvement. (2016). Dr Mike Evans: An illustrated look at quality improvement in health care. [Video]. Retrieved from https://youtu.be/nPysNaF1oMw

IHI: Institute for Healthcare Improvement. (2017). WIHI: Seven popular improvement tools – How (and when) to use them. [Video]. Retrieved from https://youtu.be/WH5JTFQ7-Ks

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