Saudi Electronic University Jessica and Bruce Case Study

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I’m working on a management question and need a reference to help me learn.

As an operations professional, you need to be able to

interact efectively with many internal customers – from

corporate managers to feld representatives. One of your

peers is Jessica, who is a talented operations professional,

but who is downright rude to her internal customers. Her

attitude is so bad that people around your company ask

specifcally to deal with you instead of Jessica. You’ve

heard many tales about her sarcasm and her unwillingness

to deliver anything other than the absolute minimum to

other employees. You’ve thought about talking to Bruce,

the manager to whom both you and Jessica report – but

you and everyone else knows that they’re dating. In the

meantime, your workload is increasing because of Jessica’s

reputation. How do you handle Jessica and Bruce?

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